We want every ShriVatsaDarbar order to reach you safely and beautifully. If something is not right, we are here to help.
Last Updated: 8 August 2026At ShriVatsaDarbar, many of our products are handcrafted devotional Shringar created with care and attention to detail.
We therefore do not generally accept returns simply because a customer has changed their mind after receiving the product.
However, if you receive a damaged, incorrect, defective or materially different product, please contact us promptly so that we can review the issue and assist you with an appropriate resolution.
A return or refund may be considered when the product received is:
Eligibility will be determined after reviewing the details and supporting information provided by the customer.
If you receive a damaged, incorrect, defective or materially different product, please contact ShriVatsaDarbar within 3 days from the date of delivery.
This reporting period helps us investigate product and delivery-related issues promptly and provide an appropriate resolution.
For damaged, incorrect, defective or materially different products, customers are required to record a continuous and unedited video while opening the package.
The video should clearly show the sealed package, shipping label, condition of the outer packaging and the product received. The video should not be cut, edited or otherwise altered.
We may request the unboxing video, photographs, order details or other relevant information when reviewing a return or refund request.
All return and refund requests will be reviewed based on the circumstances of the order and the information provided by the customer, subject to applicable consumer rights and laws.
Custom-made, personalized or specially prepared products may not be eligible for return or refund due to a change of mind, because such products are prepared specifically according to the customer's requirements.
This does not affect applicable rights where a customized product is received damaged, defective, incorrect or materially different from what was agreed.
We carefully inspect and pack products before dispatch. If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Please provide:
This information helps us understand the issue and determine the appropriate resolution.
If a return is approved, our team will provide instructions regarding how the product should be returned.
Customers should not send a product back without first contacting ShriVatsaDarbar and receiving return instructions.
Where a return is required because the product was damaged, incorrect or otherwise eligible due to an issue attributable to ShriVatsaDarbar, we will coordinate the appropriate return process.
Where a return is approved, the product should be returned in the condition communicated by our team, together with relevant packaging, accessories or components where applicable.
Products that have been damaged after delivery due to improper handling, misuse, alteration or failure to follow reasonable care instructions may not qualify for a return or refund.
If a refund is approved, the refund amount and method will be communicated to the customer during the resolution process.
Depending on the original payment method and the circumstances of the order, the refund may be processed through the original payment method or another appropriate payment method agreed with the customer.
Refund processing may take additional time depending on the payment provider or banking institution involved.
Original shipping charges, where applicable, may be treated according to the nature and circumstances of the return or refund.
Where a return is required because we sent an incorrect product or the product was damaged or defective due to an issue attributable to ShriVatsaDarbar, we will coordinate the appropriate return shipping arrangement.
For requests that are not eligible for return, any additional shipping or handling costs arising from the customer's request may be the customer's responsibility.
Cancellation requests are handled separately from returns and refunds.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Please refer to our Cancellation Policy for further information.
If you believe there is an issue with your order, please contact our team with your order details and supporting photographs.
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