We understand that plans can change. Our cancellation policy is designed to provide clarity while respecting the handcrafted nature of ShriVatsaDarbar products.
Last Updated: 11 August 2026At ShriVatsaDarbar, many products are handcrafted and carefully prepared for our customers. Once an order enters the preparation or dispatch process, it may not be possible to cancel it.
We therefore encourage customers to contact us as soon as possible if they wish to cancel an order.
Cancellation requests are subject to the status of the order at the time the request is received.
A cancellation request may be considered if the order has not yet been prepared, customized, packed or dispatched.
Customers should contact ShriVatsaDarbar as soon as possible after placing an order if they wish to request cancellation.
Cancellation cannot be guaranteed once an order has entered processing, preparation, customization, packing or dispatch.
If a cancellation request is received and approved before the order has been dispatched, we will confirm the cancellation with the customer.
For prepaid orders, any eligible refund will be processed according to the applicable payment method and the circumstances of the cancellation.
Refund processing may take additional time depending on the payment provider or banking institution.
Once an order has been dispatched, it generally cannot be cancelled through a cancellation request.
If you no longer wish to receive a dispatched order, please contact our team. Depending on the situation, we may provide guidance regarding the available options.
A dispatched order should not be treated as cancelled unless ShriVatsaDarbar has specifically confirmed the cancellation.
Custom-made, personalized or specially prepared products may not be eligible for cancellation once preparation or customization has started.
Such products may require materials, craftsmanship and preparation specifically based on the customer's requirements.
If you have placed a custom order and wish to request cancellation, please contact us immediately. We will review the order status and inform you whether cancellation is possible.
Orders and order requests placed or confirmed through WhatsApp are subject to the same cancellation principles described in this policy.
If you wish to cancel a WhatsApp order, please contact us through WhatsApp as soon as possible and provide your order details.
Our team will check the order status and confirm whether cancellation is possible.
Approval of an order cancellation does not automatically mean that the entire amount paid will be refundable in every situation.
The applicable refund, if any, will depend on the order status, whether preparation or customization has started, payment method and the circumstances of the cancellation.
Where a refund is approved, it may be processed through the original payment method or another appropriate payment method agreed with the customer.
Refund processing may take additional time depending on the payment provider or banking institution.
Where an order has already been processed, packed or dispatched, shipping, handling or other charges may have already been incurred.
Any applicable shipping or handling charges will be considered based on the circumstances of the order and the stage at which cancellation is requested.
The applicable amount, if any, will be communicated to the customer during the cancellation and refund process.
To request cancellation, please contact ShriVatsaDarbar as soon as possible after placing your order.
Please provide:
Our team will review the order status and confirm whether cancellation can be accepted.
A cancellation request is considered accepted only after ShriVatsaDarbar confirms the cancellation.
Simply sending a cancellation request through WhatsApp, email or another communication channel does not by itself guarantee cancellation.
Customers are encouraged to retain the cancellation confirmation for their records.
If you wish to cancel an order or need clarification regarding your cancellation request, please contact our team with your order details.
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